Privacy Policy

1. Who We Are

This Privacy Policy explains how DGTAL & Web Solutions ("DGTAL", "we", "us", "our") collects, uses, shares and protects your personal data when you visit www.dgtalsolutions.com (the "Website"), contact us, or use our services.

We are a technology company operating from the United Kingdom and Pakistan. Our UK-registered private limited company (incorporated 13 July 2020) is the data controller for personal data collected through the Website. Our Pakistan office supports delivery and operations.

For any privacy question or to exercise your rights, email contact@dgtalsolutions.com with the subject line "Privacy Request".

2. Laws That Apply

We handle personal data in line with:

• the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018;
• the Privacy and Electronic Communications Regulations 2003 (PECR);
• where relevant, the EU General Data Protection Regulation (EU GDPR) for individuals in the European Economic Area; and
• applicable data protection and electronic transactions laws of Pakistan.

3. Personal Data We Collect

Information you give us. When you complete our contact form, request a free consultation, or email, call or message us on WhatsApp, we collect your name, email address, phone number, company name, the service you are interested in, and the content of your message.

Information we collect automatically. When you use the Website we may collect your IP address, browser type and version, device type, operating system, pages viewed, time spent, referring website and approximate location (country or city level). This is collected through server logs, cookies and similar technologies (see Section 9).

Client project data. If you become a client, we may process business contact details, billing information, and data you or your end users provide so we can deliver the services (for example, data used in AI automation, chatbot, analytics or web development projects).

Special category data. We do not intentionally ask for sensitive personal data (such as health, race, religion or biometric data) through the Website. Please do not include it in your messages.

4. How and Why We Use Your Data

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.

5. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary with:

• Service providers that help us operate, such as website hosting, email and communication tools, CRM, analytics, cloud infrastructure, payment processors and accounting software. These providers act on our instructions under written agreements.
• Our group offices in the UK and Pakistan, for the purposes described above.
• Professional advisers such as lawyers, accountants, auditors and insurers.
• Authorities, courts or regulators where required by law or to protect our rights.
• A buyer or successor, if our business is sold or restructured, subject to the same level of protection for your data.

6. International Transfers

Because we operate in both the UK and Pakistan, and use providers worldwide, your personal data may be transferred to and processed in countries outside the UK and the European Economic Area, including Pakistan, which does not currently benefit from a UK or EU adequacy decision.

Where this happens, we protect your data with appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, the EU Standard Contractual Clauses, or another mechanism permitted by law, together with technical and organisational security measures. You can contact us to request more information about these safeguards.

7. How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes above:

• Enquiries that do not lead to a contract: generally up to 24 months from last contact.
• Client and contract records: for the duration of the relationship and 6 years afterwards, to meet legal, tax and accounting requirements and to deal with possible claims.
• Marketing preferences: until you unsubscribe, plus a minimal suppression record so we honour your opt-out.
• Website analytics data: in line with the retention settings of the relevant tool, normally no longer than 26 months.

When data is no longer needed, we delete or anonymise it securely.

8. Your Rights

Under UK GDPR (and EU GDPR where it applies) you have the right to:

• Be informed about how we use your data;
• Access the personal data we hold about you;
• Rectification of inaccurate or incomplete data;
• Erasure of your data in certain circumstances;
• Restrict our processing in certain circumstances;
• Data portability, to receive your data in a structured, commonly used format;
• Object to processing based on legitimate interests, and to direct marketing at any time; and
• Withdraw consent at any time, where we rely on consent (this will not affect earlier lawful processing).

To exercise any right, contact us at contact@dgtalsolutions.com. We may need to verify your identity. We will respond within one month, which may be extended by up to two further months for complex requests. There is normally no fee.

Complaints. We would like the chance to resolve your concerns first. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113, or to the data protection authority in your EU member state of residence, place of work or place of the alleged infringement.

9. Cookies and Similar Technologies

Cookies are small text files stored on your device. We use:

• Strictly necessary cookies, which are needed for the Website to function and security. These do not require consent.
• Analytics and performance cookies, which help us understand how visitors use the Website.
• Marketing cookies (if used), which measure advertising effectiveness.

We only set non-essential cookies with your consent, which you can give, refuse or withdraw through our cookie banner or your browser settings. Most browsers let you block or delete cookies; blocking some cookies may affect how the Website works.

10. Marketing Communications

We will only send you marketing emails where you have consented or where the law otherwise permits. Every marketing email includes an unsubscribe link, or you can write to contact@dgtalsolutions.com at any time.

11. Data Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls, staff confidentiality obligations, secure hosting and regular reviews of our systems. No internet transmission is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs that is likely to result in a risk to your rights, we will notify the ICO within 72 hours and inform you where required.

12. Children's Privacy

Our Website and services are directed at businesses and are not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Third-Party Websites and Our Other Products

The Website links to other sites, including our products PakLawAssist, SENTEEZ and TakeThisCourse, and to social media profiles. These sites have their own privacy policies, and we are not responsible for their content or practices. Please read their policies before sharing personal data.

14. EU Representative

Where required by Article 27 of the EU GDPR, an EU representative may be appointed. Until then, you can contact us at contact@dgtalsolutions.com for any matter relating to your rights under EU law.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "Last updated" date above. For material changes we will take reasonable steps to notify you.

16. Contact Us